Grand Central has developed a Code of Conduct for Responsible Gaming and pledges to our facility personnel and patrons to make our Plan an integral part of our daily operation.
It is unlawful for any individual who is under 18 years of age or is noticeably intoxicated or impaired to engage in sports wagering.
Grand Central shall provide information about programs to prevent, treat, or monitor compulsive or problem Gambling. Brochures are available near the Betting windows and Self-Service Betting Terminals (SSBT). The Responsible Gaming policy is available at our Betting windows and by clicking here.
If you or someone you know has a gambling problem, call or text the National Council on Problem Gambling at 1-800-522-4700 or chat ncpgambling.org/chat – 24 hours toll-free conﬁdential National Helpline.
If you have any questions, complaints, or comments, you can contact us by telephone at the following number: (202) 986- 1742 or by email to the following address: [email protected]. For more assistance, don’t hesitate to get in touch with our Sports Wagering Manager on duty.
If you would like to contact the Oﬃce of Lottery and Gaming (OLG), you can call this number (202) 645-8000, or send an email to the following address: https://dclottery.com/about-us/contact-us.